About Me

Understanding People. Improving Systems.

I've always been fascinated by how people navigate complexity.

Over the past eight years, I've partnered with organizations to better understand the people they serve and the systems they rely on. Through research, collaboration, and systems thinking, I help teams uncover opportunities, navigate uncertainty, and make more informed decisions.

With a background spanning consulting, enterprise technology, public safety, and AI-enabled products, I've learned that meaningful improvements begin with understanding people. My goal is to help create experiences that are clearer, more effective, and more human.

How I Think

My work is guided by four principles:

1. Understand People: Every meaningful improvement begins with understanding the people affected by a system, product, or service.

2. Understand the System: People's experiences are shaped by more than interfaces. Processes, policies, technologies, and organizational structures all play a role.

3. Create Clarity: Research is most valuable when it helps teams make sense of complexity and move forward with confidence.

4. Improve Outcomes: The ultimate goal is not research itself, it's helping create better experiences and outcomes for the people who rely on these systems every day.

Beyond Work

Outside of work, I teach Systems Design and Design Thinking, serve on the advisory board for Saint Louis University's Business School, and continue exploring how research can help improve the systems people depend on most.

I'm also a certified yoga teacher. 🧘 Yoga has reinforced many of the same principles that guide my work: curiosity, presence, empathy, and a commitment to lifelong learning. You'll often find me on a yoga mat, trying to perfect my handstand and reminding myself that sometimes the best way to understand something is to look at it from a different perspective.