Across industries, technologies, and organizations, my work focuses on understanding people, improving systems, and creating clarity that drives better outcomes.

Understanding People

Research that uncovers needs, behaviors, motivations, and challenges to help teams design more effective experiences.

Improving Software Deployment UX for AI/ML-Driven Platforms

Keywords: SaaS, AI/ML, Mixed Methods, Product Strategy

Post-Launch Usability Testing for License Plate Recognition Software

Keywords: ALPR, Usability Testing, Workflow Evaluation, Device UX

6sense signal configuration research report cover

Designing Signal Configuration for Revenue Teams

Keywords: Mental Models, Trust, GTM Workflows, Foundational Research

Understanding Systems

Research that examines workflows, processes, and organizational complexity to identify opportunities for improvement.

Streamlining Quote-to-Cash Workflows in Enterprise ERP Systems

Keywords: ERP, Enterprise Systems, Workflows, Journey Mapping

Validating AI Deployment Bots through Concept and Model Testing

Keywords: AI/ML, Concept Testing, Model Evaluation, UX Metrics

Creating Clarity

Research that helps teams align around evidence, make decisions, and move forward with confidence.

Scaling UX Research with Tools & Ops: Dovetail Rollout Case Study

Keywords: Research Ops, Dovetail, Taxonomy, Synthesis, Team Enablement