Improving Software Deployment UX for AI/ML-Driven Platforms

Keywords: SaaS, AI/ML, Mixed Methods, Product Strategy

Led foundational research to uncover pain points in the deployment of AI/ML-enabled software. Partnered with product and engineering to shape a customer-first roadmap, reduce onboarding friction, and align system workflows with user mental models.

 

Streamlining Quote-to-Cash Workflows in Enterprise ERP Systems

Keywords: ERP, Enterprise Systems, Workflows, Journey Mapping

Conducted deep-dive research into the end-to-end quote-to-cash process across enterprise clients. Created journey maps and workflow models that revealed key drop-off points, informing design changes that increased task completion and reduced delays.

 

Designing Seamless Onboarding in Subscription Management Software

Keywords: Subscription Management, CX, Mixed Methods, UX Strategy

Drove product research for a lifecycle management tool used by global clients. Mapped user journeys and subscription workflows to identify friction in onboarding and renewals, resulting in actionable insights that supported a full UI redesign.

 

Validating AI Deployment Bots through Concept and Model Testing

Keywords: AI/ML, Concept Testing, Model Evaluation, UX Metrics

Led evaluative research on an AI-powered deployment assistant to assess usability, accuracy, and concept viability. Delivered insights that shaped model tuning and feature prioritization prior to release.

 

Post-Launch Usability Testing for License Plate Recognition Software

Keywords: ALPR, Usability Testing, Workflow Evaluation, Device UX

Conducted rapid-response research following product launch to diagnose installation and usability challenges in ALPR devices and apps. Findings directly influenced design updates and workflow documentation.

 

Scaling UX Research with Tools & Ops: Dovetail Rollout Case Study

Keywords: Research Ops, Dovetail, Taxonomy, Synthesis, Team Enablement

Led cross-functional rollout of a UX research repository tool to streamline analysis, stakeholder access, and taxonomy development. Coached teams on adoption and integrated Dovetail into research ops workflows.